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“Habits change into character.” ~Ovid (43 BCE-17 CE), Ancient Roman poet Which is correct: fireman or firefighter? The answer is both! But one has been gaining traction lately, along with many other gender-neutral terms for occupational titles. Here’s why: Many...

Seek to Understand Have you ever seen two emotional people talk past each other? Both talk and neither listen. Both want to tell the other, and don’t want to hear – or understand – what the other person is saying. This happens too often in stressful workplaces. Stephen Covey,...